Please refer to the table below for troubleshooting steps:
| Transfer type | Arrival time | Common reasons | Solutions |
Transfer to imToken wallet |
Instant | Incorrect recipient address | Ask the recipient to return the transfer |
| Recipient’s network is unstable | Ask the recipient to refresh assets page or switch their device network. | ||
| Recipient has not added or switched to the correct account address | Ask the recipient to add or switch to the corresponding account address. | ||
Transfer to other wallets |
Varies due to different wallet types | / | Contact customer service of the wallet |
|
Transfer to exchanges |
Exchange updates account balance after confirmation | Transaction not fully confirmed by the exchange | Contact the exchange customer service for help |
| Not transferred to the correct deposit address for the token |