FAQ
Common Questions
What to do if the transfer is successful but not received by the recipient?Error “invalid”or “incorrect length” when importing mnemonicHow Can I Get Testnet ETH in imToken?Error “Invalid address” when sending tokens from exchange to walletWhy Some Tokens Do Not Have a PriceWhat should I do if my tokens are stolen?imToken FAQs (Part 1)imToken FAQs (part 2)imToken FAQs (part 3)imToken FAQs (Part 4)TRX Wallet
Transaction failed or get an error “Not enough TRX or bandwidth for transfer” when transferringHow to activate your TRX wallet?How to get bandwidth and energy?USDT transfer failed but no coins returnedWhy does my bandwidth remain zero?Transaction Failed After Freezing TRXWhy would I receive airdrops of scam tokens in TRX wallet?Error “Account does not exist” when freezing tokensError “This address is not activated”ETH Wallet
What should I do if I receive a transaction notification, but the token isn’t showing up?Imported or restored a wallet but can't find your tokens?What should I do if the transfer shows "Unsubmit"?What should I do if my transaction fails?Error “Insufficient ETH for transaction fee” when transferringReasons for Transaction UnsubmitError “There is another transaction with the same nonce in the queue” when transferringWhat should I do if I transfer tokens to a wrong address？Why can’t I find a token when searching its name?Tokens not showing up after transfer to imToken?Why are some tokens marked as _UNKNOWN?What to Do if You Transfer Unsupported Tokens to imTokenFIL / ATOM Wallet
What should I do if my Filecoin (FIL) transfer fails?What should I do if my Filecoin (FIL) transfer shows "Pending"?What’s the memo when transferring ATOM from an exchange to imToken?Why are ATOM transfer and staking functions not available?Layer2 / EVM
How long does it take to send tokens from ETH wallet to zkSync wallet?How long does it take to withdraw tokens from zkSync wallet to ETH wallet?What tokens does zkSync wallet support?Why is the fee still relatively high when depositing to or withdrawing from zkSync wallet?Why are the fees so high in these scenarios?Why do I need to approve when depositing ERC20 tokens to zkSync wallet?BTC / BCH / LTC Wallet
How to add Bitcoin addresses?Can I transfer BTC between BTC addresses that start with 1, 3, bc1p, and bc1q?How to export the private key of BTC sub-addressHow to use BTC sub address to receive tokens?Why does the balance of my BTC wallet and the balance on the block explorer not match?Why is the BTC transaction "Pending" or "Timeout"?BTC balance is zero after importing other wallets' mnemonic into imTokenHow to convert BTC in my BTC wallet to USDT?How to redeem BTC with imBTC or WBTC?Can I receive Omni-USDT using BTC child address?Error “BTC balance is insufficient” when transferring USDTError “Invalid Wallet Address” when withdrawing BCH from exchange to walletWhat should I do if I sent BCH to a BTC address starting with “3”How to use BCH wallet transfer and receive tokens?Error “Incorrect address” when transferring LTCDOT / KSM Wallet
Error “Request timeout, please check your connection and try again” when transferring KSM or DOTMy DOT wallet balance turns zero after a transfer, why?I have unbound my DOT, why does it still show locked?I have waited for 28 days for DOT unbinding, why is it not yet received?Why didn't I receive the protocol incentives after I delegated DOT?What is Tip？Error “Invalid Transaction: Inability to pay some fees” when unbinding KSMCKB / EOS / XTZ Wallet
How to use CKB wallet to transfer tokens?How to use Tezos (XTZ) wallet to transfer funds?How do I transfer EOS tokens from my ETH address?How to create a Vaulta account?Error “Insufficient CPU” When Transferring in Vaulta WalletWhy do I pay to register a Vaulta account?Failed to create an EOS account